TERMS AND CONDITIONS
Last updated: 4 September 2026
1. ABOUT THESE TERMS
These Terms and Conditions govern your use of the J.A.S.O.N C.A.R.E. website at www.jasoncare.com.au.
The website is operated by JC Healthcare Group Pty Ltd (ABN 99 661 365 653), trading under the registered business name J.A.S.O.N C.A.R.E.
By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, please stop using the website.
2. ABOUT J.A.S.O.N C.A.R.E.
J.A.S.O.N C.A.R.E. provides nurse-led healthcare navigation, care coordination, clinical support and related services.
Information on this website describes our general services and approach. The availability and suitability of any service depend on individual circumstances, clinical considerations, service capacity, location, funding arrangements and any required approvals.
3. GENERAL INFORMATION ONLY
Information provided on this website is general in nature. It does not constitute personalised medical, nursing, legal, financial or funding advice.
You should not rely on website information as a substitute for advice from an appropriately qualified healthcare professional, legal adviser, financial adviser, funding body or other relevant professional.
We aim to keep website information accurate and current. However, healthcare, funding, regulatory and service information may change. You should confirm important information with the relevant professional, provider, scheme or authority.
4. MEDICAL EMERGENCIES
J.A.S.O.N C.A.R.E. is not an emergency service.
Do not use this website, email or an online form to request emergency assistance.
For medical emergencies, call Triple Zero (000). For urgent health concerns, contact an appropriate healthcare professional or emergency service.
5. NO CLINICAL OR SERVICE RELATIONSHIP
Accessing this website, downloading a resource, making an enquiry or submitting a referral does not automatically create a nurse-client, clinician-client or service-provider relationship.
A service relationship begins only after we have:
• Reviewed the enquiry or referral
• Confirmed that the service is within our scope
• Assessed availability and suitability
• Obtained any necessary consent or information
• Agreed to provide the service
• Completed any required service agreement or onboarding process
We may request further information before deciding whether we can accept an enquiry or referral.
6. ENQUIRIES AND REFERRALS
Submitting an enquiry or referral does not guarantee acceptance or the provision of services.
We may accept, decline, redirect or request further information about an enquiry or referral based on factors including:
• Clinical suitability
• Professional scope
• Service capacity
• Geographic location
• Safety considerations
• Funding arrangements
• Eligibility or approval requirements
If we cannot provide the requested service, we may suggest that you contact another suitable provider or organisation. We do not guarantee the availability, suitability or performance of any third party.
7. FUNDING INFORMATION
Information about NDIS, TAC, WorkCover, DVA, My Aged Care, private funding or another funding pathway is general information only.
Eligibility, funding approval, service authorisation, reimbursement and payment decisions are made by the relevant scheme, insurer, funding body or authorised decision-maker.
J.A.S.O.N C.A.R.E. does not guarantee that a person will qualify for funding or that a service will be approved, reimbursed or paid for by a third party.
You are responsible for confirming your funding arrangements before receiving services.
8. SERVICE TERMS
Website Terms and Conditions are separate from the terms that may apply to services provided by J.A.S.O.N C.A.R.E.
Specific services may be subject to a separate written service agreement, consent process, fee schedule, cancellation policy or other documentation.
If there is an inconsistency between these website Terms and a signed service agreement, the signed service agreement will apply to the relevant service to the extent of the inconsistency.
9. YOUR RESPONSIBILITIES
When using this website or communicating with us, you agree to:
• Provide information that is accurate and not misleading
• Only provide information about another person where you have their consent or another lawful authority
• Avoid submitting unnecessary or highly sensitive medical information through the website
• Use the website lawfully and respectfully
• Avoid interfering with the website’s security or operation
• Avoid uploading malicious, unlawful or harmful material
• Avoid impersonating another person or misrepresenting your authority
You are responsible for reviewing information before submitting it.
10. PRIVACY
Our collection, use, storage and disclosure of personal and health information are explained in our Privacy Policy.
When providing information about another person, you must have their consent or another lawful authority to do so.
Please review our Privacy Policy before submitting personal or health information.
11. INTELLECTUAL PROPERTY
Unless otherwise stated, website content—including text, branding, graphics, documents, downloadable resources and the J.A.S.O.N C.A.R.E. logo—is owned by or licensed to JC Healthcare Group Pty Ltd.
You may view, download or print website content for your personal, non-commercial use.
Without our prior written permission, you must not:
• Republish or commercially distribute website content
• Copy or reproduce substantial parts of the website
• Modify our resources and present them as your own
• Use our name, logo or branding in a misleading way
• Remove copyright, ownership or attribution notices
Nothing in these Terms transfers ownership of our intellectual property to you.
12. DOWNLOADABLE RESOURCES
Resources available through this website are provided for general educational and informational purposes.
They may not be appropriate for every person or circumstance and are not a substitute for individual professional advice.
You are responsible for deciding whether a resource is suitable for your needs and obtaining professional advice where appropriate.
13. THIRD-PARTY WEBSITES AND SERVICES
Our website may include links to third-party websites, funding bodies, government agencies, service providers or external resources.
These links are provided for convenience and general information. Unless expressly stated, a link does not mean that we endorse, control or accept responsibility for the third party.
Third-party websites and services are governed by their own terms, privacy policies and practices. You should review those documents before using a third-party service or providing information.
14. WEBSITE AVAILABILITY AND SECURITY
We take reasonable steps to maintain the website and protect its operation. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.
The website may occasionally be unavailable because of maintenance, technical problems, service-provider interruptions or circumstances outside our reasonable control.
You are responsible for using appropriate security measures when accessing the internet and downloading material.
15. LIMITATION OF LIABILITY
To the maximum extent permitted by law, J.A.S.O.N C.A.R.E. is not liable for loss arising solely from:
• Reliance on general website information without obtaining appropriate professional advice
• Decisions made by a funding body, insurer, government agency or third-party provider
• The unavailability or interruption of the website
• Content, services or security practices of third-party websites
• Information submitted without appropriate consent or authority
Nothing in these Terms excludes, restricts or modifies any right, guarantee, remedy or liability that cannot lawfully be excluded under the Australian Consumer Law or another applicable law.
Where liability can lawfully be limited, it is limited to the extent permitted by law.
16. CHANGES TO THE WEBSITE
We may update, modify, suspend or remove website content where reasonably necessary.
We may also change the services described on the website. Website descriptions do not guarantee that a particular service will remain available.
17. CHANGES TO THESE TERMS
We may update these Terms and Conditions when our website, services or legal obligations change.
The current version will be published on this website with its latest update date. Your continued use of the website after an update means that the updated Terms apply to your subsequent use.
18. GOVERNING LAW
These Terms and Conditions are governed by the laws of Victoria, Australia.
You submit to the jurisdiction of the courts and tribunals of Victoria and any courts entitled to hear appeals from them.
19. CONTACT US
J.A.S.O.N C.A.R.E.
JC Healthcare Group Pty Ltd
ABN 99 661 365 653
Melbourne, Victoria, Australia
Email: info@jasoncare.com.au
Telephone: 0468 488 585