PRIVACY POLICY
Last updated: 4 September 2026
1. ABOUT US
JC Healthcare Group Pty Ltd (ABN 99 661 365 653) trades under the registered business name J.A.S.O.N C.A.R.E.
J.A.S.O.N C.A.R.E. provides nurse-led healthcare navigation, care coordination, clinical support and related services. We are based in Melbourne, Victoria, Australia.
In this Privacy Policy, “we”, “us” and “our” refer to JC Healthcare Group Pty Ltd trading as J.A.S.O.N C.A.R.E.
2. OUR PRIVACY COMMITMENT
We are committed to handling personal and health information respectfully, securely and transparently.
We manage personal information in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records Act 2001 (Vic), where applicable.
3. INFORMATION WE MAY COLLECT
Depending on how you interact with us, we may collect:
• Your name, date of birth and contact details
• Your address and emergency-contact information
• Health, disability, care and support information
• Medication or treatment information where relevant
• Funding, claim or participant information
• NDIS, TAC, WorkCover, DVA, My Aged Care or private-funding information
• Referral information and supporting documents
• Details about authorised representatives, family members or carers
• Appointment, enquiry, complaint and communication records
• Billing and service-administration information
• Website usage, device and technical information
Health information is sensitive information. We only collect it where reasonably necessary for our services and with consent, or where collection is otherwise permitted or required by law.
If you do not provide information reasonably required by us, we may be unable to assess your enquiry, process a referral or provide the requested services.
4. HOW WE COLLECT INFORMATION
We may collect information:
• Directly from you
• Through website enquiry or referral forms
• By telephone, email or in person
• From a person authorised to act for you
• From family members, carers or representatives
• From healthcare providers
• From funding bodies, insurers or case managers
• From referral documents or other records provided to us
Where practicable, we collect personal and health information directly from the person concerned.
5. WHY WE COLLECT, USE AND HOLD INFORMATION
We may collect, use and hold information to:
• Respond to enquiries and referrals
• Assess whether our services may be suitable
• Coordinate healthcare, disability and injury-related support
• Communicate with clients, representatives and service providers
• Arrange and manage appointments
• Provide nurse-led services and clinical support
• Communicate with authorised healthcare and funding organisations
• Meet legal, clinical, professional and administrative obligations
• Process accounts and manage our business operations
• Respond to feedback, concerns or complaints
• Improve our services and website
We do not sell personal or health information.
6. REFERRALS, CONSENT AND AUTHORITY
When information is submitted about another person, the referrer must have that person’s consent or another lawful authority to provide the information.
We may ask for evidence of a representative’s identity and authority before discussing or releasing personal or health information.
Please do not provide urgent or unnecessary medical information through our website.
J.A.S.O.N C.A.R.E. is not an emergency service. For medical emergencies, call Triple Zero (000).
7. DISCLOSURE OF INFORMATION
Where reasonably necessary and permitted by law, we may disclose information to:
• Healthcare professionals and service providers
• Authorised family members, carers or representatives
• Funding bodies, insurers and case managers
• Professional advisers, contractors and administrative providers
• Technology, website, email and secure-data service providers
• Regulators, government agencies or law-enforcement bodies where required or authorised by law
We limit disclosures to information reasonably necessary for the relevant purpose.
8. STORAGE AND SECURITY
We take reasonable steps to protect personal and health information from misuse, interference, loss and unauthorised access, modification or disclosure.
Information may be held in secure electronic systems, email accounts, clinical or administrative records and, where necessary, physical records. Access is limited to people who require the information to perform authorised duties.
No internet transmission or electronic storage system is completely risk-free. If you are concerned about sending sensitive information electronically, please contact us before sending it.
9. OVERSEAS PROCESSING AND SERVICE PROVIDERS
Some technology providers used to operate our website, communications or administrative systems may store or process information outside Australia.
Depending on the provider and service used, overseas processing locations may include the United States and countries within the European Union.
Where overseas handling may occur, we take reasonable steps appropriate to the circumstances to assess providers and protect personal information consistently with applicable Australian privacy requirements.
You may contact us for current information about our service providers and likely overseas information handling.
10. WEBSITE, COOKIES AND ANALYTICS
Our website may use cookies and similar technologies for essential operation, security, performance and website functionality.
We may receive technical information such as browser type, device type, pages visited and general website-usage data.
We will update this Privacy Policy if we introduce additional analytics, advertising or tracking technologies that materially change how information is handled.
11. COMMUNICATIONS AND DIRECT MARKETING
We may use your contact details to send communications relating to enquiries, referrals, appointments or services.
We will only send direct-marketing communications where permitted by law. You may unsubscribe or ask us to stop sending marketing communications at any time.
We do not use health information for direct marketing without consent or another lawful basis.
12. ACCESSING OR CORRECTING INFORMATION
You may request access to personal or health information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date or misleading.
Please contact our Privacy Contact using the details below. We may request proof of identity or authority before processing a request.
Access may be limited or refused where permitted or required by law. If that occurs, we will provide written reasons where legally required.
13. RETENTION AND DISPOSAL
We retain personal and health information for as long as reasonably necessary to provide services and meet applicable legal, clinical, contractual and record-retention obligations.
When information is no longer required, we take reasonable steps to securely destroy or permanently de-identify it, unless the law requires continued retention.
14. PRIVACY COMPLAINTS
If you have a privacy concern or complaint, please contact us first using the details below. Include enough information for us to understand and investigate your concern.
We will acknowledge and investigate privacy complaints and aim to respond within 30 days. More complex matters may require additional time, and we will keep you informed where appropriate.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Telephone: 1300 363 992
Health Complaints Commissioner Victoria
Website: hcc.vic.gov.au
Telephone: 1300 582 113
15. DATA BREACHES
We assess and respond to suspected privacy and data breaches in accordance with applicable legal requirements.
Where legally required, we will notify affected individuals and the Office of the Australian Information Commissioner or another relevant regulator.
16. AUTOMATED DECISION-MAKING
We do not currently use personal information in automated systems to make decisions that significantly affect a person’s rights, interests or access to healthcare services.
We will update this Privacy Policy before introducing any materially different automated decision-making practices.
17. CHANGES TO THIS POLICY
We may update this Privacy Policy when our services, systems or legal obligations change.
The current version will be published on our website together with its latest update date.
18. CONTACT US
Privacy Contact
J.A.S.O.N C.A.R.E.
JC Healthcare Group Pty Ltd
ABN 99 661 365 653
Melbourne, Victoria, Australia
Email: info@jasoncare.com.au
Telephone: 0468 488 585